Our main office is based in Hungary, where we design all our products! Learn more about the process here.

We are working together with a USA warehouse to handle our logistic.

Our average shipping times are 3-8 days. That’s the perfect time to
deliver quality pieces of comfort! (We process every order in just 1-2
business day)

IMPORTANT:
We are not
responsible if a package is undeliverable because of missing,
incomplete, or incorrect destination information. We do our best to
avoid errors by verifying the shipping information with every customer
in the order confirmation sent immediately after purchase.

Yes, you will receive an email once your order ships that contain your
tracking information. If you haven’t received tracking info within 7
days, please contact us below, our customer support we’ll be more than
happy to send all the info about your package. Usually you’ll receive
your tracking number after 2 days from your order.

Since our products are pretty big, the courier won’t accept 1 single
package for multiple products. We split them in multiple package and
sometimes they can be delivered in different days. If you received only 1
item, don't worry, we'll support you until you receive what you paid
for!

We do a have a refund policy in place on
damaged/missing goods. We don't provide cancelations if the shipping
email has already been sent. Once the item(s) have been shipped we no
longer have control of them, hence we would lose the shipping costs plus
items.

You can ask for a refund AFTER you received your item following our Return policy. We proudly offer a 30-day money back guarantee. Please email our support team at tailspiredassistance@gmail.com for assistance with your return.

In the unlikely event that your order hasn't arrived within 3-5 weeks (due
to lost mail, etc.) please contact us and we’ll help you re-shipping a
new product for free.

Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!

Every case is different, just reach out to us and we'll be happy to help

From time to time we offer coupon codes, or have promotional sales on
our website. Only one coupon code can be used per order, you can enter
your code during the checkout process.

If you forgot to enter
your code, our support team is more than happy to apply your discount
code, post transaction! Email our support team at tailspiredassistance@gmail.com within 24 hours of placing your order, and we will process your discount within 2 business days.

Please note that multiple discounts cannot be applied to a transaction, but we will do our best to accommodate your request.